Customer Care and Technical Support
Over the last 2 years we have become a valued and crucial part of many developers’ ‘Customer Care’ teams. Having someone they can pick up the phone and speak through issues with has also saved them time and money.
We can attend client’s property to undertake investigation work to solve problems quickly. Building us into your escalation process also stops bogging you down with lots of resolution meetings and complaints.
Having Consult 44 on board will help you meet the new code coming in this year as we will satisfy many of the process requirements of the New Home Quality Board.
This service covers a number of areas, including:
Technical support
Technical issues can cause delays both through site interruption and unnecessary third-party involvement. This ends up costing money where changes are needed late on during a project.
Early intervention can avoid this and we can identify areas known to cause an issue with Warranty providers and potentially Building Control.
The Consult44 Technical team has many years of both Building Control and Warranty risk management experience, with excellent technical knowledge across a wide range of warranty requirements - saving you time and expense as we help manage the technical issues arising from your desire to build new homes.
Whether it’s through:
Early review of designs before applying for warranty
Assisting with Building Control submissions
Dealing with site problems and Warranty acceptance
Helping you deal with last minute technical concerns preventing you progressing.
Claims and dispute resolution support
If a potential claim is raised we can analyse the defects discovered in the build process and post completion to:
Determine areas that may need to be re-assessed
Identify problem areas with supply chain
Advise where staff require further training to better understand how to avoid future problems.
We will also assist our clients where potential defects/claims are raised by purchasers within the defects insurance period, to provide an independent analysis of individual claims to ascertain validity of claims, assess physical conditions to determine likely cause of defects and identify what remedial works may be required to remedy the problem.
Our expertise along with our multidisciplinary capabilities, means we genuinely can offer you a flexible, but focused solution to defects. We can save you money in the long run.
We achieve this through mitigating the risk and project managing the situation through our experienced technical surveyors who will arrange any agreed works to be completed by our partner contractors which protects your reputation with current and future clients.
Remediation support
We are partnered with a team of experienced and reliable contractors that can carry out all remedial works following results of our independent defect inspection carried out by our technical surveyor, should this be required.
We can cover various remedial works on your completed schemes, so that you can concentrate on new projects, without the logistical and arduous task of re-employing sub contractors.
Our services include:
General Snagging
Roofing
Joinery
Scaffolding
Plastering & Rendering
Electrical & Gas
Decorations Etc
Service FAQs
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This is where a specialist will support in a specific area of construction. For example, an engineer, building regulation specialist or a clerk of works.
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When a particular problem in a specialist’s area of expertise is encountered, they may be brought in to help decipher and find a solution to a said issue.
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This often depends on the dispute itself, but where the builder cannot or will not rectify a defect or issue for a homeowner, a dispute resolution service can be used to agree a suitable outcome, most (but not all) ‘New Home Warranty’ providers include a dispute resolution service.
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This can vary depending on the commission. A true defect report will look at the warranty provider’s technical standards (if applicable) and the building regulations before inspecting the property (non-destructively unless specifically agreed) to draw up a list of non-compliance issues. Alternatively, a snagging report can be commissioned that lists every defect considered, including decorative issues such as paint runs and minor out of square issues - often however, developers and builders will largely ignore these.
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This will vary depending on what the homeowner requires inspecting e.g. a specific item, or general defect survey, or a snagging inspection. As such, anything from an hour to a day.
Find out more
We offer a rapid response service on any defects that need immediate action. All our remedial works are signed off by the homeowner and our own surveyors before the contractor is paid.
If you want to find out more about our customer care and technical support services, then call us on 0113 733 1399 or use the form below to make an enquiry and we’ll be in touch as soon as we can get back to you.